Junior Community Manager

Location: Arlington, VA
Date Posted: 10-12-2017
Junior Community Manager
Location: Arlington, VA
Shifts available: 7am-3pm, 3pm-11pm, 11pm-7am Eastern time
Inspire, the largest social network for patients and caregivers and  with more than 1,000,000 members, we are looking to add another Community Manager to our team.  If you are empathetic and have a desire to connect with people as well as facilitate connection between our members who share interests in the same health conditions, then we invite you to apply to join us today!
The Community team works closely with our members to help them with all aspects of their experience.  As part of this team, you will bridge the gap between our members and their online support communities.
The ideal candidate will have customer service experience, either online or off, and be able to work in a sometimes demanding environment. Being patient and able to understand our members and what their needs are is vitally important to being successful in this job. Our new Community Manager will:
  • Monitor site activity on Inspire.com.
  • Monitor communities to ensure member behavior is inline with our site guidelines and terms of use.
  • Answer help requests and messages we receive from members.
  • Troubleshoot member issues, coordinating with our development team when necessary.
  • Use problem-solving skills and exercise good judgement to ensure Inspire is a safe, supportive community.
If you have good writing skills, are good at problem solving, are easy-going, and can keep calm in a sometimes-hectic online environment, then you may be the one we are looking for.
Our next teammate will have skills and/or knowledge that includes:
  • 2+ years web site customer service experience (social media sites, a plus).
  • Availability nights and weekends.
  • Experience providing customer service in a fast-paced environment.
  • An ability to communicate effectively with a non-technical audience.
  • Strong ability to troubleshoot member issues with minimal information.
  • Basic understanding and experience with a variety of browsers and email platforms.
  • Ability to enhance member satisfaction by answering their technical questions about the web site and their accounts.
  • Superior written communication skills are a must - most communication is via email.
  • A thorough understanding of social media and experience on a variety of social media sites (as a member).
  • Solid understanding of the purposes of our web site and the communities/clients we serve.
  • Competitive salary and benefits
  • Stock options
  • Health insurance, including dental and vision
  • 401(k) retirement plan with matching
  • A corporate mission that benefits society
  • Talented, creative co-workers
  • Flexible work schedule
Inspire was founded in 2005 out of our interest in health, our personal experiences with difficult health issues, and the vision that we could use the Internet to improve patients' and caregivers’ ability to find support. We believe patient centricity is the future of healthcare.
Inspire’s mission is to bring people together and to accelerate medical research. We have developed focused member groups and partnered with over 100 non-profit patient advocacy organizations, including the Ovarian Cancer National Alliance, National Osteoporosis Foundation, Arthritis Foundation, National Psoriasis Foundation, and Genetic Alliance, to provide online patient communities in a safe, privacy-protected environment.  Members are resources for each other sharing health information and support without regard to location, background, or status.  Together they reduce the feelings of isolation experienced by those with chronic conditions, cancer, and rare diseases.  We all believe that “Together we’re better.”

From marketers, designers, to software engineers and healthcare product experts, we are a diverse community with the goal of changing the patient and caregiver experience through community.
Melissa Lewellyn
Principal Recruiter
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